Frequently Asked Questions

 

Where do you ship?

We ship to any country that accepts DHL Express, Fedex International Priority or Economy shipments. Check your country's requirements at Fedex.


How long will my order take to arrive?

You can follow the tracking on your order confirmation email. This depends on your country and how long the customs clearance takes. Fedex states that International Priority shipping will take 1-3 business days. Check our shipping and returns page for more info.


Can I return something?

We do not accept returns on sale items or for change of mind. Check our returns policy for more info.


Can I get a refund?

We are happy to exchange or replace items with manufacturing faults. Refunds will be given on a case by case basis, and do not include the cost of shipping and import duties.


How do I return a faulty item?

Before sending items for return please contact us and we will help you with the returns process. Without prior confirmation of return, your return may not be accepted. The customer is responsible for all return shipping costs including import duties. For more info visit our shipping and returns page.


What if I got the wrong size?

We encourage all customers to check our sizing page. Maggie Marilyn runs in UK sizing, but if you're not sure about the fit on a certain item, feel free to email us and we'd be happy to help you find the right size as we know every garment like the back of our hands. We may accept size exchanged on a case by case basis and dependent on availability.



I can’t see the item I’m looking for. Do you have it in stock?

We are always happy to help you find a hard-to-find MM piece you’re searching for. Contact us as we may be able to source one for you, or direct you to a local stockist.


Can I preorder?

Yes! We accept pre orders with a 50% deposit. Contact us and we will arrange this for you, and email you when the item is released.


Can I come in to try things on?

Our Auckland studio is always open by appointment. Contact ella@maggiemarilyn.com to book a session with our team.