Maggie Marilyn

Maggie Marilyn provides shipping worldwide. Provided below is information and requirements to ensure your purchases get to you with no implications.

Please note that delivery times listed are estimates and commence from the date your parcel is shipped. We aim to dispatch all orders placed before 12PM NZST on the same day. 

Shipping Methods

Whilst the team at MM make every effort to get your order to you within the stated time frames, unforeseen circumstances and peak trading times can have an effect on these guidelines.

 

New Zealand

Overnight - Free

Maggie Marilyn offers overnight shipping New Zealand wide (working days only) and same day shipping in Auckland (working days only).

Australia

2 - 3 Working days (depending on location) - $20 NZD

Track your order at DHL Express. 

Rest of world

2 - 3 Working days (depending on location) - $30 NZD

Track your order at DHL Express. 

Delivery

To ensure an easy delivery process please enter all contact details including phone number and email address when you are confirming your order details.

Delivery times may be affected by customs clearance delays. Please note that customs fees, taxes and any other additional costs are the responsibility of the customer. Any additional fees incurred due to delivery refusal or multiple failed attempts will be charged to the receiver. 

Tracking

All deliveries will include a tracking number, automatically emailed to you upon dispatch from Maggie Marilyn. Ensure to hold on to this and follow links in the email to track your order.

Additional Notes

Parcels must be signed for upon delivery. If delivery cannot be made the driver will leave a collection card at the stated address. To collect the parcel, the collection card must be presented with a form of photo ID at the nominated courier branch. If the parcel is not collected within 10 business days, it will be returned to Maggie Marilyn. Please note that redelivery will be at the expense of the buyer.

Returns policy

Maggie Marilyn operates under the New Zealand Consumer Guarantees Act 1993. 

Please reach out to us if you're not sure about fit or sizing - we will go the extra mile to offer advice, measurements or photos. We're happy to provide as much information as you need before you purchase so that we may reduce the carbon footprint of every one of our garments. 

If for any reason you are not happy with your purchase, we are here to help you through the returns process. Please use our contact page or email info@maggiemarilyn.com and quote your order number. 
Let us know in detail what you didn't like - and be honest! - so that we can continually improve. 

Returned items will be offered an exchange or store credit. Refunds are given on a case-by-case basis.

If goods are faulty or damaged then you are entitled to a full refund, exchange or credit note as well as refund on the cost of shipping.

All returns are subject to our Conditions of Return. Any returns that do not meet these conditions cannot be accepted.

Conditions of Return:
- Items are unused, unworn, in all original packaging with tags still attached
- Items are returned within 14 days of purchase 
- Please be careful with make up and perfume when trying on, as this can affect our ability to process your refund or exchange. We are unable to accept returns with perfume or make up stains. 

All purchases marked SALE are not eligible for refund. If it's a size swap you need, let us know and we'll do our best to accommodate this! 

We cannot take responsibility for returned items that are lost in transit, or for any import duties and taxes that are incurred on your return. 

Any and all refunds processed will be in New Zealand dollars (NZD) and in the original payment method.

Any change to exchange rates at the time of return processing is beyond the control of Maggie Marilyn.

Contact us to arrange a return at info@maggiemarilyn.com