Shipping & Returns


Maggie Marilyn Shipping

Maggie Marilyn online provides shipping both domestically (New Zealand) and internationally. Provided below is information and requirements to ensure your purchases get to you will no implications.

*Please note that delivery times listed are estimates from DHL NZ or FedEx and commence from the date your parcel is shipped.

Shipping Costs and Methods

Whilst the team at MM make every effort to get you order to you within the above time frames unforeseen circumstances and peak trading times can have an effect on these guidelines.

Upon ‘check out’ a final shipping cost will be calculated for you based on delivery location, selected delivery service and value of product purchased. Refer to the below chart for a general guideline. 

NEW ZEALAND

Maggie Marilyn offers express shipping New Zealand wide and same day shipping in Auckland. 

 

ESTIMATED DELIVERY

PRICE

Express Shipping

2-3 working days

Free

Same Day Shipping (Auckland ONLY) Same Day on working days $10 


REST OF THE WORLD

Maggie Marilyn offers express and standard shipping Worldwide.

 

ESTIMATED DELIVERY

PRICE

Express Shipping - DHL or FedEx (Includes tracking number)

2-3 working days

$25 NZD

Standard Shipping - DHL or FedEx (Includes tracking number)

5-10 working days

Free


Delivery

To ensure an easy delivery process please supply the required fields for delivery including a name &/or business name, physical address for where the item/s is to be delivered (between the hours of 9am – 5pm weekdays) and a phone number for couriers to contact you if required.

*Please note that some delays at the receiver’s end i.e. customs may vary depending on the country and is outside of Maggie Marilyn’s control and responsibility.

Tracking

All deliveries will include a tracking number, automatically emailed to you upon dispatch from Maggie Marilyn. Ensure to hold on to this and follow links in the email to track your order.

Additional notes

Standard courier practice applies to all Maggie Marilyn purchases.

Parcels Must be signed for upon delivery, if delivery cannot be made the driver will leave a collection card at the stated address. To collect the parcel, the collection card must be presented with a form of photo ID at the nominated courier branch. If the parcel is not collected within 10 business days, it will be returned to Maggie Marilyn. Please note that redelivery will incur and additional shipping charge.

*If shipping to a business address please ensure this is included in the ‘shipping address’*

International shipping

Maggie Marilyn offers international shipping VIA DHL and FedEX with charges noted above in ‘Shipping costs and methods’. International shipments are subject to local customs authorities which can affect estimated delivery times. If deemed necessary, the courier and/or customs agent may contact you through your information provide on your Maggie Marilyn account.

Taxes and duties
(International) 

International orders may be subject to Customs import duties and taxes based on the destination country’s controls and regulations. These Custom duties and taxes are based on the value of the order and the tax free threshold of the destination country. Payment of duties and taxes are the responsibility of the recipient, not Maggie Marilyn. These fees are collected at the time of delivery and the customer will be notified to make the payment prior to receiving goods. For further information please contact your local customs office.

 

Returns/Exchanges

Returns Policy

Maggie Marilyn operates under the New Zealand Consumer Guarantees Act 1993 Maggie Marilyn ‘sale’ items may not be returned or exchanged unless they are faulty. All returns must be made via www.maggiemarilyn.com/returns .

If you wish to exchange a Maggie Marilyn purchase it is important to email us as soon as possible. Exchanges must be made via www.maggiemarily.com/returns. Shipping and handling costs are not refunded unless the original item is faulty.

All returns and exchanges must be correctly packaged with original order number reference clearly on the outside of packaging and sent to;

Maggie Marilyn Returns 18/1 St Benedicts Street Newton, Auckland 1010 New Zealand

Tel +64 9 2167605

Once your item is received by Maggie Marilyn we will process your refund via your original payment method. Once processed you will be notified via the email address on your account. Note that different banks may require longer time frames for processing refund payments.

In the event that a faulty item is returned and deemed not faulty by Maggie Marilyn the cost of shipping will be deducted from any refunded value. Any and all refunds processed will be in New Zealand dollars (NZD) Any change to exchange rates at the time of return processing os beyond the control of Maggie Marilyn.

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