Frequently Asked Questions

We know shopping online can be tricky so we are here to help! If you aren’t sure about fit or sizing, we will go the extra mile to offer advice, measurements or photos, just email us at online@maggiemarilyn.com, or call one of our stores below.

Newmarket +64 9 218 6278.
Britomart +64 9 217 3981.
Paddington +61 412 471 796

We ship to any country that accepts DHL Express. Check your country's requirements on DHL.

We are always happy to help you find a hard-to-find MM piece you’re searching for! Contact us online or call us at our Britomart store as we may be able to source one for you.

Yes! We'd love to meet you at our Newmarket, Britomart or Sydney homes.

We'd love to hear it! Send us a message through the contact page and we will get back to you as soon as we can.

We want your Maggie Marilyn purchase to make your heart sing, so if it's not quite right, we're here to help.

We are happy to provide a refund or exchange on any order that meets the following conditions:
- Items must be returned within 14 days of purchase.
- Items must be unworn with all tags still attached.
- Swimwear must be tried on with undergarments and returned with the hygiene seal attached.
- Items must be free from makeup and perfume, so please be mindful of this when trying them on.
- You will be refunded in your original form of payment.
- We will make exceptions for unforeseen shipping delays, please contact us if you think your parcel may take longer.

For full priced items purchased with a welcome code discount or during promotional 20% off sitewide, our same 14 day returns policy above applies. However, discounts cannot be applied retrospectively to past orders.

BUNDLE ORDERS
If you return one item from the bundle, you'll receive a refund equal to the price difference, keeping the full price for the item you choose to keep.

MADE TO ORDER
There are no returns or exchanges offered on pieces made to order. Please note Maggie Marilyn does not offer an alterations or custom service on made to order styles.

SALE ITEMS
- There are no returns or exchanges offered on SALE items.
- Discounts cannot be applied retrospectively to past orders.

If goods arrive to you faulty or damaged, we are so sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.

Please fill in the returns form that arrived with your online order (or download our returns form here) and send with the item/s you wish to return to either our New Zealand or Australian address below. We recommend using a trackable method to ensure safe delivery. Once your returned item/s have been processed, we will be in touch with an email to confirm your refund or exchange.

New Zealand

Maggie Marilyn
ATTN: Returns
4 Roxburgh Street,
Newmarket
Auckland 1023,
New Zealand

Australia

Maggie Marilyn
ATTN: Returns
13 Glenmore Road
Paddington
Sydney 2021
Australia

We are happy to offer an exchange, credit or refund an order within 7 days from purchase date with proof of purchase.

- Items must be unworn with all tags still attached, including the hygiene seal on swimwear. Items must be free from makeup and perfume, so please be mindful of this when trying them on. You will be refunded in your original form of payment.

If you have any questions regarding your in-store returns, please call our Newmarket or Sydney Home or connect with us via Live Chat.

We ship to any country that accepts DHL Express. Check your country's requirements on DHL.

We aim to dispatch all orders within 1-2 working days. We will do our very best to get your order to you within the below time frames.

New Zealand: 1 - 3 business days or same day delivery if selected at checkout.

Australia: 2 - 5 business days

Rest of World: 2 - 5 business days

For orders to countries outside of New Zealand and Australia, duties and taxes will be payable upon your order arriving in your country. We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Maggie Marilyn do not refund duties and taxes paid should you wish to return an item. Residents from countries outside of New Zealand and Australia can contact their local customs office to obtain a tax refund.

Yes, we want to make sure that you receive your new Maggie Marilyn safe and sound so we require a signature on delivery. If you are out, a collection card will be left. Make sure to pop to your post office within 10 days otherwise your order will be returned to us, and we wouldn’t want that!

Please note that any additional fees incurred due to delivery refusal or multiple failed attempts are your responsibility.

If you enter your phone number and email address at the checkout we can contact you in case of any changes with your delivery.

If you’ve accidentally entered the wrong address, please email online@maggiemarilyn.com with order number and preferred delivery address. Sadly we cannot change address on orders already dispatched.

You surely can! A tracking number will be emailed to you once your order has been collected. Please be aware that delivery time may be affected by customs clearance delays.

Maggie Marilyn are thrilled to offer the opportunity to work with corporates and other businesses on custom orders from our Somewhere Mens & Womens ranges. With no minimum units required and special custom pricing, we work with businesses across various sectors and sizes.

Our corporate offering extends to Somewhere Womens and Mens ranges, subject to availability.

Depending on the style or your request, the minimum order quantity may vary. We will do our best to accommodate your requests but please reach out to online@maggiemarilyn.com for further information.

Yes! We love working with businesses to provide personalisation and custom branding options on our Somewhere styles.

Yes - corporate orders are able to access Maggie Marilyn’s special custom pricing. For further information on pricing please contact online@maggiemarilyn.com

Maggie Marilyn are thrilled to extend our customer service experience to the businesses we work with on gifting packages - whether for festive season or wrapping a project with an important client. We take care of everything from gift-wrapping and personalised messages to dispatch and delivery.

Simply type or copy/paste the code into the discount box when you reach the checkout.

We accept payments from Klarna and Afterpay for New Zealand and Australian account holders.

We also accept Apple Pay, Visa, Mastercard, Amex and Paypal, as well as and Maggie Marilyn Gift Cards.

We take payment in the following currencies: NZD, AUD, USD, GBP, CAD, DKK, EUR, HKD, JPY, SGD and SEK.

All prices are in, and processed in New Zealand dollars (NZD). We endeavour to have our pricing as accurate and current as we possibly can. The prices are detailed within the individual product listings and we reserve the right to amend our pricing at any time.

At Maggie Marilyn we ensure that our products are described as accurately as possible on our website.

However images on our website have been provided for illustrative purposes only and we do not guarantee that these images will reproduce in the exact colour nor that any given image will reflect the full design or options involving to that product.

Maggie Marilyn reserves the right to rectify any error or oversight.

We ensure to keep our website product listings current but give no guarantee to the availability of any product advertised on our website. All prices are in NZD, all orders placed within New Zealand will have GST (Goods & Services Tax) included in the advertised price.

International orders may be subject to Customs import duties and taxes based on the your country’s controls and regulations. These Custom duties and taxes are based on the value of the order and the tax free threshold of the destination country.

Payment of duties and taxes are the responsibility of the recipient of the order. These fees are collected at the time of delivery and the customer will be notified by the courier to make the payment prior to receiving goods.

When ordering from Maggie Marilyn we require your full name or business name, postal address for delivery, valid email address, telephone contact details and credit card details. To understand how we protect your information, visit our privacy policy.

We hold the right to accept or reject any order placed through our website. If you do not receive a reply within 5 business days your order is deemed cancelled.

Maggie Marilyn operates under the New Zealand Consumer Guarantees Act 1993.

We will do our utmost to ensure that you are happy with your purchase. This includes offering refunds on orders that meet our returns policy

By sharing your contact information via form submission you will be automatically added to our database mailing list. You may unsubscribe at any time. Please see our Privacy Policy for more details.

All Maggie Marilyn Gift Cards are bound by the terms below.

Gift Cards may not be returned, refunded, redeemed for cash or credited to an account.

Maggie Marilyn is not responsible if a Gift Card is lost, altered, stolen or used without permission.

Promotions and discounts cannot be applied to Gift Card purchases. Gift Cards, both physical and digital, can only be redeemed if purchased through maggiemarilyn.com or at our physical Maggie Marilyn retail locations.

In these terms and conditions, “we” “us” and “our” refers to Maggie Marilyn Ltd. Any access and use of information on this website including purchasing of our product/s is subject to the following term and conditions.

We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. Maggie Marilyn therefore recommends you read our terms and conditions each time you visit our website.

A material that can decompose down into carbon, nitrogen, water and other naturally occurring elements in the open environment or in a compost, and leaves no toxic residues.

Note - Unfortunately the term “biodegradable” has been misused a lot (especially in the plastics space) and the traditional meaning of the word has been compromised. This has commonly been the case by businesses claiming their product biodegrades but yet it simply breaks apart into smaller pieces of plastics creating microplastics which are entering our food chain and polluting ecosystems across the globe. Or in other instances most of the product biodegrades but it leaves behind toxic residues.

Bluesign is a holistic system that provides solutions in sustainable processing and manufacturing. Based on strict criteria, to support the company specifically in its sustainable development. Bluesign checks the progress that a company has made in this effort and provides continual further development of solutions.

Under the strict Bluedesign criteria, manufacturers are required to act responsibly and sustainably with regard to people, the environment and ensure consistent transparency and traceability of all processing steps.

Find Out More Here.

BSCI (Business Social Compliance Initiative) supports companies to drive social compliance and improvements within the factories and farms in their global supply chains.

BSCI implements the principle international labour standards protecting workers’ rights such as International Labor Organization (ILO) conventions and declarations and the United Nations (UN) Guiding Principles on Business and Human Rights.

A material that can decompose down into carbon, nitrogen, water and other naturally occurring elements within a compost, and leaves no toxic residues.

We will only use this term when describing materials that have been certified as compostable.

A circular economy is based on the principles of designing out waste and pollution while keeping products in use for longer through reuse, repair and recycling, as part of a closed-loop system. Any waste should become food for another process such as compost; a regenerative resource for nature.

Carbon credits are sold per 1 tonne of Carbon Dioxide (CO2) that is sequestered. Scientist are able to calculate how much CO2 a forest sequesters over a period of time and so the owners of that forest can then sell this as a “credit” for a business who is emitting CO2 and wants to offset it.

This involves an organisation calculating how much Carbon Dioxide it is responsible for emitting into the atmosphere to run the business (transport is our biggest cause of CO2 emissions) and doing something to help sequester (put CO2 back into the soil as Carbon, leaving the O2 for us to breathe!) the same amount of CO2. This is most commonly done by buying carbon credits.

A business that calculates how much Carbon Dioxide (CO2) it emits and then buys the equivalent number of carbon credits to offset their emissions is said to be Carbon Neutral. Sometimes also called Carbon Zero and Climate Neutral.

Deadstock fabrics are essentially leftovers. They are a result of a broken fashion system where brands over order fabrics or textile mills over produce. The deadstock industry is a bi-product of the broken ‘take-make-waste’ model. Until this model is changed (something we are a vocal part of), we believe that repurposing deadstock is making the best of a broken system. We will continue to educate our community and industry peers around this issue with the hope that in time, deadstock fabric will exist only in very small quantities from fully traceable supply chains.

To breakdown into carbon, nitrogen, water and other naturally occurring elements in the open environment or in a compost. The same as biodegrading.

Degradable simply means that a material will break apart into smaller pieces. Therefore everything is technically degradable. A tree, an apple, a rock, a plastic bottle. Again this term has been used heavily by businesses greenwashing. Most commonly by the plastics industry. Don’t be fooled “degradable plastics” are not the solution.

ECONYL® is a regenerated nylon that is made from diverting waste from oceans and landfills, including materials such as fishing nets, industrial plastic waste and carpet flooring. It also has the ability to be recycled again, making it part of a closed loop system.

Toitū enviromark diamond certified organisations have a self-sustaining EMS (Environmental management system) in place. They have internal systems to ensure that their plans and policies are followed and to identify any opportunities for change and improvement. They have top management commitment to the EMS and its continuing stability.

Relates to what is morally right and wrong. Across our diverse world of cultures, ethnicities and religions there are always going to be differing opinions on what is right and wrong. But to Maggie Marilyn to be ethical means to be caring, kind, and respectful of other living beings and to ensure their decency and freedom while seeing every human being as equal.

A product or material has been sourced from people who are cared for, respected and fairly paid for their work and product. In the case of an animal product, the animal has also been cared for and not mistreated in any way.

FSC Forest Stewardship Council certification ensures that the wood fibres we source for our paper, cardboard or viscose come from responsibly managed, non-ancient forests.

A GHG is a gas that absorbs and “traps” heat in the earth's atmosphere creating a “greenhouse” effect and ultimately warming up planet earth causing Global Warming, which in turn is causing the planets climate to change. The Greenhouse Gases that are the biggest issue are carbon dioxide, methane, nitrous oxide, chlorofluorocarbons, ozone and water vapour.

Greenwashing involves the incorrect use of sustainability terms to fool customers into thinking a product or service is better for the environment than it really is. A common example is the use of the term “degradable” to describe a plastic bag.

Greenwashing also involves a business making claims about something they are doing that is “green” or “good for the environment” while continuing to pollute and/or degrade the e.g. donating money to save Pandas while continuing to pump toxic dyes into rivers.

Global Recycle Standard (GRS) certification ensures that our recycled polyester is verified post-consumer waste, and that it wasn’t produced solely to be recycled. Furthermore, GRS also ensures that responsible social, environmental and chemical practices are upheld throughout production.

The objectives of the GRS are to guarantee good working conditions, and that harmful chemical and ecological impacts are significantly reduced. This includes companies in growing, spinning, weaving, knitting, dyeing, printing and stitching. Each stage of production is required to be certified, beginning at the recycling stage and resulting in the end product.

GRS is a certification created by The Textile Exchange. The Textile Exchange’s mission is to accelerate sustainable practices in the textile industry. This acceleration only happens when steps have been taken to ensure that actions that are taken toward sustainability result in real and meaningful change.

Find Out More Here.

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres which takes into account every step in the supply chain. The standard aims to define worldwide recognised requirements that ensure the ecological status of textiles, from the harvesting of the raw materials, through environmentally and socially responsible manufacturing, up to labelling, to provide a credible assurance to the end consumer.

When our fabric is GOTS certified, we can ensure that our Maggie Marilyn customer is wearing a piece that will cause no harm to them and has caused no harm to the people in the supply chain or the planet.

The problem with the term ‘organic fabric,’ is the vague meaning. GOTS certification has looked at every step in the supply chain, and defined what it means to be organic. Simply put, the ambiguity of organic is no longer ambiguous when it is GOTS certified.

Find Out More Here.

The aim for OEKO-TEX® is to ensure safety from harmful chemicals from a consumer point of view. Many people don’t think enough about the fabrics they wear, and the horrific effect that harmful chemicals can have on the skin.

Extensive product checks and regular company on-site visits ensure that the industry has a globally sustainable awareness of the responsible use of chemicals. With this concept, the OEKO-TEX® Standard has taken on a pioneering role for many years. With the OEKO-TEX® certification the Maggie Marilyn customer can be certain of the safety of their clothing.

Maggie Marily practices the Precautionary Principle when approaching our decision making. Basically, this means that when we are unsure whether some is safe, fair, damaging or harmful we stay on the side of caution until we are absolutely sure it is safe or fair to proceed. See below for the official definition from UNESCO.

When human activities may lead to morally unacceptable harm that is scientifically plausible but uncertain, actions shall be taken to avoid or diminish that harm. Morally unacceptable harm refers to harm to humans or the environment that is:

Threatening to human life or health, or

Serious and effectively irreversible, or

Inequitable to present or future generations, or

Imposed without adequate consideration of the human rights of those affected.

The judgement of plausibility should be grounded in scientific analysis. Analysis should be ongoing so that chosen actions are subject to review.

Uncertainty may apply to, but need not be limited to, causality or the bounds of the possible harm. Actions are interventions that are undertaken before harm occurs that seek to avoid or diminish the harm. Actions should be chosen that are proportional to the seriousness of the potential harm, with consideration of their positive and negative consequences, and with an assessment of the moral implications of both action and inaction. The choice of action should be the result of a participatory process.

Responsibility to us means the moral obligation to do the right thing. When you see us use the term "responsibly made" we are reffering to all the ethical and environmental considerations we have taken into account in producing that garment.

This is when an object is reused for the same function it was designed for. E.g. reusing a drink bottle to carry water.

This means an object is being reused for a function it wasn’t originally designed for. E.g a t-shirt being used as a bag. Repurposing an object may involve some modifications to the original product as in the previous example (the t-shirt would need to be stitched up) or it may not e.g. using a t-shirt as a rag. Repurposing is also commonly called “up-cycling”.

When an object or material is brought back to a working condition and making sure it is still functional by directly fixing the problem E.g. sewing on a replacement button.

To bring a product or material back to a “working condition” and making sure it is still functional plus also adding in any updates or touching up any other problems E.g. sewing on a replacement button plus rehemming or putting a patch over a rip (which may be designed to stand out and be obvious or to be inconspicuous). Refurbishment is more comprehensive than repair.

Remanufacturing involves the complete remaking or “rebirth” of a product. E.g unstitching a dress and resewing the whole thing.

Did you know there is more than one style of recycling?

Mechanical Recycling is the most common and involves the use of big machines that shred up a product, clean the pieces, and melt them back into their starting form. In the case of plastic, this involves turning it back into nurdles (looks like a tiny pearl) so it can be transported. These nurdles are then melted again and injected into a mould to make a new object, or it in the case of making recycled polyester it is melted into a thread (polyester).

Chemical recycling is a much more recent technology and so still of very limited scale. It involves using specific chemicals (and machines) to help break a material down to its molecular level. These are usually liquids that are then used again as ingredients to make new material.

A process or an impact, natural or human made, that restores an environment or ecosystem to a better state is said to be regenerative. (Think of planting trees).

While organic farming is about doing less harm, regenerative agriculture builds on this, focusing on actively improving our environment. Through restoring vital nutrients to our soil it is able to sequester more carbon from the atmosphere, prevent soil erosion and increase biodiversity, in turn enhancing our natural resources.

The Responsible Wool Standard is an independent, voluntary global standard that addresses the welfare of sheep and of the land they graze on. On farms, the certification ensures that sheep are treated with respect to their Five Freedoms and also ensures best practices in the management and protection of the land. Through the processing stages, certification ensures that wool from certified farms is properly identified and tracked.

In simple terms it means to put carbon back into the soil. When plants grow they absorb Carbon Dioxide (CO2) out of the atmosphere and turn it into sugars (also know as sap and carbohydrates) through the process called photosynthesis. Plants transport these sugars down into their roots and into the soil.

A term that is used to encapsulate everything relating to the topic of “being sustainable” (it’s a BIG topic!). This is most commonly broken down into three key pillars known as Social, Environmental and Economic, or People, Planet, Profit, or the Triple Bottom Line.

At Maggie Marilyn we choose to use the three key pillars of People, Planet and Prosperity as to us economic sustainability should create prosperity for all of our stakeholders (not just those at the top).

If something is sustainable it can be continued or sustained. “Being sustainable” to us means to live and conduct business in a way that can be sustained within the natural boundaries of our planet and that provides prosperity for all.

TENCEL™ Modal fibers help to maintain the environmental balance by being integrated into nature´s cycle. The fibers originate from the renewable raw material wood, created by photosynthesis. The certified biobased fibers are manufactured using an environmentally responsible production process. The fibers are certified as compostable and biodegradable, and thus can fully revert back to nature.

To openly share and provide access to information about our business.

A poisonous material that is capable of causing death or serious harm to living organisms. It’s important to note that the poison is in the dose. Too much water can kill a human being, and did you know apple seeds contain cyanide?

ZQ is an established grower standard, owned and operated by The New Zealand Merino Company Ltd and is recognised by the ISO/IEC 17065:2012 standard. ZQ certified wool guarentees sustainably farmed, ethical, quality wool. Not only world-class quality fibre, but the quality of life. They care about the quality of life for their animals, their land, air and water, and their families.

ZQ assures that sheep are humanely treated, well fed, live natural and healthy lives and are not subjected to mulesing. All ZQ farmers create a Land Environmental Plan to manage the impacts relative to their individual farm. Farmers are also connected to the brands that buy their wool and all bales are tested and sampled to ensure quality and that brand specifications are met.

ZQ supports the safety of those living, working and visiting ZQ farms and promotes safe and healthy workplaces, fair wages, and ensures farmers have access to income stability.

Find Out More Here.